| Course | |||||
|---|---|---|---|---|---|
 | - This is a great place to start your learning journey. Learn the ins and outs of Transcom University through a series of video tutorials. Not a fan of videos? We also prepared easy-to-follow infographics to help you navigate through the site. Enjoy! | ||||
 | SSC Welcome to the upgraded WFO version - Workforce Engagement Management (WEM).
This brief system overview self-study session is tailored for Regular Users (TL, BM, RTA) in the AAPAC region. | ||||
 | SSC Workforce Engagement Management (WEM) is a tool designed to streamline daily work activities.
This course is intended for all agents in the AAPAC region and will introduce you to the primary features of this tool. | ||||
 | SSC This course provides a brief introduction to WFMv23 specifically designed for the GWFM department in the AAPAC region. | ||||
 | SSC / SSC internal This course is dedicated to EMEA WFM department. | ||||
 | SSC / SSC internal This session is dedicated to the EMEA WFM department and is all about presenting ourselves professionally and communicating effectively during remote calls. | ||||
 | SSC / SSC external | ||||
 | Personal Development Change takes many shapes in the workplace. You might face project changes, shifting organizational goals, and job or team restructuring—to name a few. In this course, you’ll explore five common reactions to change and identify your emotions.... | ||||
 | Personal Development In this course, you’ll find out what change communication entails—discovering its basic principles and learning how to put together a communication strategy. | ||||
 | SSC / SSC external This course is dedicated for management within the operations department for the EMEA region.
Please select the topics that are relevant to your daily work functions.
INTRODUCTION: This section introduces the logic, needs, cycles, and overall... |
