Frequently Asked Questions

Transcom University FAQs

1How do I access T:University?

The T:University URL is https://transcom.university

For AC, it is https://ac1.transcom.university.

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2How do I login?

Log in using your Transcom Google ID.

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3I received a message that says “Your account is inactive” after logging in. What should I do?

Send an email to university@transcom.com. You may also send message through Hangouts (between 4:00pm to 4:00am MNL Time).

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4I received a message that says “You are not a member of this branch” after logging in. What should I do?

Make sure that you are using the correct URL. If you are using the correct URL and you still received the message, send an email to university@transcom.com. You may also send a message through Hangouts (between 4:00pm to 4:00am MNL Time).

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5When I logged in, it will not let me through unless I fill out the required fields. What should I do?

This means that:

  • Email mismatch - the email address that you are using to log in does not match the registered email address in SAP, or
  • No email address - you do not have a registered email address in SAP

You can do either of the following:

  1. Contact your SAP POC or HR Manager to request to correct your email address in SAP
  2. Send an email to university@transcom.com
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6I received an email notification that I have completed a course in T:University but I have not even logged in yet.

We are currently migrating learner records to T:University. This triggered the course assignment and course completion email notifications. If you prefer not to receive automated email notifications, go to My Info and check Exclude from emails.

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7I have completed a course in the old Transcom University but in the new T:University, the course progress says “Not Started.”

Please send an email to university@transcom.com.

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8I started taking a course in the old Transcom University but I did not complete it. Do I have to start over when I take the course in T:University?

Unfortunately, your progress in a partially completed course will not be migrated to T:University. You will have to start over.

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