This course is dedicated for management within the operations department for the EMEA region.
Please select the topics that are relevant to your daily work functions.

INTRODUCTION: This section introduces the logic, needs, cycles, and overall basis of the WEM system for the workforce.

WORKFORCE MANAGEMENT: This section guides you through the system and explains how to perform specific actions:
- Navigation: How to log in and log out
- Schedule: Schedule Editor, Legacy Schedule Editor, Segment Worksheet, Schedule Summary, Schedule Trades, Request Management, and its process
- Balances: Personal Accounts, Group Allowance
- Planning and Tracking: Intra-Day Performance, Intra-Day Timeline
- Productivity and Real-Time Adherence: How to use the RTA tool
- Employee: Employee Records, Employee Datacenter

NOTE: You may skip the course if you do not use these specific features of the system.

Link to the system:
https://transcom-emea.wfocloud.net/wfo